About hotel

AZIMUT Hotel Yaroslavl is a modern 4* hotel complex located in the historical, cultural and business center of Yaroslavl. The hotel has 118 rooms with a classic interior and the necessary range of services. The hotel is designed to accommodate 236 people at a time. We offer cozy single and double rooms, as well as luxury rooms. The hotel has four conference rooms with a capacity of 25 to 300 people, the Tsvetnoy Boulevard restaurant with Russian and European cuisine, and a banquet hall overlooking the historical center of the city. Guests of the hotel have free access to the heated indoor pool and infrared cabin, as well as parking.

FAQ

How to book a room?

You can book a hotel room in several ways: by phone, e-mail, at the reception desk, on the official website, as well as through third-party organizations and Internet sites.
When booking through third-party organizations and online platforms, you will not be able to receive points and nights for your stay under the AZIMUT Bonus program*

*When staying in A-Hotels, they are not charged even when booking on the official website.

Is it possible to book a room in my name for another guest to live in it

This is possible if you book through the hotel's website or booking service. When checking into the hotel, you must provide this information to the employee or make changes to the reservation in advance by phone or mail. However, according to the rules, the guest will still need to present his passport upon check-in and live under his own name.

Is it possible to book several rooms for the same name?

Yes, it is possible to book several rooms at the same time. If possible, the hotel staff will reach out to you to clarify the names of all guests who will be staying.

Is it possible to rent rooms by the hour, for example for filming?

The minimum cost of living is equal to the cost of the day, and you can stay in the room as long as you need.

What are the benefits of online booking?

Our guests will be the first to know about promotions and discounts that are available only on our website

And when you register in the AZIMUT Bonus loyalty program, you will receive points and nights for each stay booked on the site, and additional discounts on all tariffs.

Is online booking safe?

Our site does not store any payment data of users.
For payment, high-quality online payment gateways are used, making them as safe as possible.
And the interaction is based on the secure https protocol (the data you enter, as well as the data transmitted between the payment gateway and the bank, are encrypted) and complies with the international PCI DSS card payment security standards.
As a result, online booking is safe and secure.

Why do you cancel after 6 pm without notice?

Non-guaranteed reservations are subject to cancellation after 6 pm.

We recommend you to guarantee your booking by paying for the first night of your stay.

Is it possible to light candles in the room?

Lighting candles is prohibited by fire safety requirements, smoke detectors are installed in the rooms

What documents are needed to check into a hotel?

For accommodation in the hotel, the Guest shows the passport of the Russian Federation, for children under 14 years of age, birth certificates are required.

Is it possible to check in a second guest at the hotel without a passport?

No, passport must be presented by all guests staying in the room

I have lost my booking confirmation number, what should I do?

The hotel staff will be able to find your booking by last name and first name.

Can I stay incognito?

No. We guarantee that the hotel does not transfer the personal data of the Guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, you must present an identity document to the hotel staff upon check-in.

Is it possible to check in with a driver's license, passport or other documents other than a passport?

No. Check-in is possible only with a passport of a citizen of the Russian Federation. Children under 14 require a birth certificate

Do I need to present documents for a child?

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of identity documents of these minors and the consent of legal representatives (one of them).

Is it possible to check in a child under 18 without parents? What documents are needed?

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of documents proving the identity of these minors and the consent of legal representatives (one of them).

Can I pay with cash/card upon arrival?

Payment can be made either in cash or by credit card, unless the terms of the tariff provide for payment before check-in

Did my booking go through? Can I duplicate a check?

Confirmation of a successful payment is a check that comes to your e-mail after booking a room along with a confirmation from the hotel. If you need to duplicate the receipt, the guest can inform the receptionist about this.

If the payment was made through an agency, you should contact its representatives.

Is payment accepted in dollars?

Payment is accepted only in the national currency of Russia - rubles.

Why is there one price on the site, but at the reception desk they say a higher price for the room?

This is due to the fact that the "Best Price of the Day" tariff is provided at the reception desk, which does not include possible discounts on promotions and special offers when booking on the official website.

Why are the room rates different for different dates? What does it depend on?

Dynamic price change depends on hotel occupancy, day of the week, major events at the hotel.

Is the price per night per room or per person?

The cost of a night's stay is indicated per room. This amount depends on the number of guests if breakfast is included in the rate (as well as half board meals, event tickets, etc.).

Can I split the payment among several people?

Yes, this is possible subject to payment of accommodation at check-in by guests staying in the same room.

Before paying, please inform the receptionist about the split.

Is prepayment required when booking a room? In what ways can I make an advance payment?

With a tariff that does not require prepayment, no. You will be given a link to pay, and payment can be made directly at the reception desk.

Prepayment is required only if the guest wants to guarantee the reservation or according to the terms of the rate, payment must be made at the time of booking.

Is there a QR code on your receipts?

Yes, you will find the QR code on all receipts from the hotel.

Does the hotel participate in any other loyalty programs?

Yes. You can get acquainted with all affiliate programs that are available to all our guests in the "Our partners" section.

How to activate my account and agree to the terms of the AZIMUT Bonus program?

You can activate your account and confirm participation in the AZIMUT Bonus loyalty program in a welcome letter, which we will send to your mail after registration. Don't forget to confirm your membership to earn points for your stays at the chain's hotels.

I am a member of the loyalty program, can I get a discount when booking by phone?

The AZIMUT Bonus loyalty program discount is provided only when booking on our official website in the Personal Account.

What are the conditions for using the privileges of the AZIMUT Bonus loyalty program?

Members of the AZIMUT Bonus program have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows a member of the loyalty program to take advantage of privileges in the hotels of the AZIMUT network participating in the program*:

You can find a detailed list of privileges in the 'AZIMUT Bonus Benefits' section.

These privileges can only be used by the participant of the AZIMUT Bonus program, in whose name and surname the Personal Account on the site and the bonus account are registered. They are provided to the member based on his status on the date of arrival at the hotel and provided that the booking is made through the company's official sales channels: official website, telephone.

*A-Hotels do not participate in the AZIMUT Bonus loyalty program

Is it possible for several people to use one AZIMUT Bonus loyalty card?

No, two guests cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

Why has my status in the AZIMUT Bonus loyalty program changed?

Maintaining your status in the loyalty program depends on how often you visit AZIMUT chain hotels and how many points and/or nights you have accumulated.

There are four statuses in the loyalty program, which are assigned in accordance with the number of accumulated points and nights. Initially, you are assigned the Bonus status. Your status changes as soon as you fulfill the conditions for assigning a new status below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assigning the status — Silver, Gold or Platinum — you confirm your status by accumulating the required number of points or nights (for example, for Gold status it is 150,000 points or 30 nights), you keep your current status for another 12 months. Thus, when your status expires, the new status is calculated according to the number of points and nights accrued to your account in the 12 months since the status was assigned.

You can track your balance of points and nights in your Personal Account.

How can I use my accumulated AZIMUT Bonus points?

As part of your participation in the AZIMUT Bonus loyalty program, you can use your points as follows:

1. Book a rate for points on our website and fully pay for your stay with accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website in the "Affiliate Programs" section.

What hotel services can be paid for with a bonus card?

You can use AZIMUT Bonus points by choosing a tariff for points on our official website and paying the full cost of your stay with it. More details at https://azimuthotels. com/ru/bonus.

Can I make international calls and calls to other cities from the hotel? How can I do this?

This service is not provided. You can call, for example, via Whatsapp by connecting to the Internet via free WiFi.

Has your hotel received awards and recognition?

Yes, you can find information on the hotel page, and we announce new awards in the AZIMUT Life section

Do you register foreign citizens?

Yes. For registration, a foreigner must provide a passport, a visa (if required), a migration card at the reception desk. Guests can pick up the registration the next day after arrival.

Does the staff speak English?

The AZIMUT international hotel network staff speaks at least Russian and English.

How to cancel a booking?

You can cancel the booking yourself in your Personal Account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the hotel directly by phone or e-mail

Is there a late cancellation fee?

The amount of the late cancellation penalty depends on the conditions of the rate booked. Cancellation dates are stated on the booking confirmation. 

When will the money be returned upon cancellation of the reservation, if there was an advance payment?

Card refunds in rare cases take up to 45 business days and depend on the work of partner banks. But usually it happens within just a few days.

How to change booking dates?

You can change the dates of your stay in the same way that you booked your stay, that is, in your Personal Account, through the reservation department, by requesting the agency through which the booking was made.

Will the money be returned if I leave the hotel early?

If the conditions of the tariff allow it. Refunds are made in the same way you made the payment.

Can a booking be canceled without my knowledge?

For a non-guaranteed (no advance payment) confirmed booking, if the Guest did not indicate the exact time of arrival, the booking may be canceled after 3 pm on the date of arrival local time. Guaranteed bookings are kept until 12 pm local time on the day following the date of arrival.

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10/15, Moskovskiy prospekt, Yaroslavl
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