DESCRIPTION AND GENERAL TERMS OF USE OF THE AZIMUT BONUS PROGRAM

The AZIMUT Bonus Loyalty Program (hereinafter referred to as “the Program”) was established by AZIMUT Hotels Company, LLC (hereinafter referred to as “AZIMUT Hotels”) to enable customers and guests of the accommodation facilities of the AZIMUT Hotels chain participating in the Program to enjoy the Privileges (described below) during their stay at the Hotels of the AZIMUT Hotels chain participating in the Program, and with the Partners of the Program.

Only individuals of the full legal age both in the country of their residence and in the Russian Federation and, if the loyalty program is not prohibited by the legislation of the country of residence - its Participant - can register for the AZIMUT Bonus program and become participants (i.e. participants approved by AZIMUT Hotels). Legal entities cannot register for the AZIMUT Bonus program.

The Program does not have a predetermined termination date and may remain in effect until AZIMUT Hotels decides to terminate the Program at any time with or without prior notice. Participants will have twelve months from the date of announcement of the termination of the Program to accumulate loyalty points and exchange for desired rewards. This means that, regardless of the degree of participation in the Program, the Participant's right to accumulate loyalty points and claim rewards may be revoked by AZIMUT Hotels after twelve months from the date of AZIMUT Hotels' announcement of the termination of the Program.

AZIMUT Hotels reserves the right to add, change, delete or otherwise modify any policies, procedures, terms, benefits or rewards related to the Program, at its sole discretion, with or without prior notice, even if such modifications may affect the value of the accumulated loyalty points, certificates or reward confirmations.

DEFINITIONS

AZIMUT Bonus Points: Points that are awarded to a Program Participant in accordance with the established schedule set out in paragraph 4.5 of the Program, based on their stay at a Hotel participating to the Program or use of a Program Partner's service, or as part of a special offer or promotion for a product or service providing for the accumulation of Points. Accumulation of such points will enable the Program Participant to obtain one of the Program Statuses in accordance with the schedule given in paragraph 5 of the Program.

Program Member/Participant: Customer who has accepted the General Terms of Use of the Program.

Customer: an individual who is not a Participant in the Program and has paid for their own stay at the Hotel.

Nights Counted: night stay as part of the Program Participant's stay at the Program Hotel. Accumulation of such nights will enable the Participant to obtain one of the Program Statuses in accordance with the schedule set out in paragraph 5 of the Program. Only night stays at participating Hotels booked through one of the channels providing for the accrual of Points and as per a rate which provides for the accrual of Nights as set out in paragraph 4.3 below of the Program are counted.

Daytime use: Hotel reservations are for use only during the day when check-in and check-out take place on the same day in the daytime.

Adjustment: Awarding or changing the number of Points as a result of a complaint by a Program Participant or a program error that the Administrator has identified on their own.

Hotels: accommodation facilities of the AZIMUT Hotels chain, namely: hotels operating under the “AZIMUT” / “AZIMUT” brand and using the “AZIMUT” / “AZIMUT” trademarks on the basis of concluded licensing (sub-licensing) contracts, franchise agreements, resort houses – branches of JSC “RZD-ZDOROVIE”, and other hotels and brands that have joined the Program.

Partner: a company that does not operate under one of the brands of the AZIMUT Hotels chain, but participates in the Program through one of the two methods listed: awarding AZIMUT Bonus Points to Program Participants when paying for the company's goods or services; and/or providing the option to convert AZIMUT Bonus Points according to its own loyalty program scheme, and vice versa. Partners can operate in sectors such as transport, leisure and entertainment, trade, tourism and so on.

Privileges: certain services provided to the Program Participant under the Program subject to booking through the sales channels of the AZIMUT Hotels chain provided for in paragraph 4.1. of the Program.

Check-in: Date of arrival and check-in.

Check-out: Date of departure and check-out.

Website: Official websites of the AZIMUT Hotels chain with the following domain names - azimuthotels.com, azimuthotels.uz, rzdz.ru, metropolitan-gelendzhik.ru.

Status: Membership level, which is assigned according to the number of Nights Counted or Points received by a Program Participant during a specified period. Status determines (i) the privileges received by the Program Participant at the participating Program Hotel and (ii) the factor applied to award Points.

Transaction: Awarding or withdrawal of Points from/to the Participant's account.

HOTELS PARTICIPATING IN THE PROGRAM

Hotels, except hotels, apartments operating under the "A-Hotel" brand and METROPOL Hotel Moscow.

If an accommodation facility (hotel, apartments, etc.) or brand joins the AZIMUT Hotels chain, Program Participants will only be able to receive Points and enjoy Program Privileges in such accommodation facility during their stays therein, after the date of their official joining the AZIMUT Hotels chain, or when such accommodation facility starts participating in the Program.

If the Hotel leaves the AZIMUT Hotels chain or terminates its participation in the Program after the Program Participant has booked a room, accommodation, but before its actual arrival at the Hotel, the Program Participant:

— will not earn Points and will not be able to use the preferential services and other Privileges appropriate to their Status at such Hotel;

— will not be able to take advantage of special promotions in which such Hotel took part;

where applicable, the Program Participant will be refunded the Points used to pay for the booking and will be required to pay the Hotel the amount corresponding to the price of the room category in this Hotel on the relevant date.

1. HOW TO JOIN THE PROGRAM

1.1. Terms of participation in the Program

Any individual who is able to have, acquire and exercise civil rights and create, bear and perform civil duties in full (having full civil legal capacity and legal capacity) can become a participant in the Program both in accordance with the legislation of the Participant's country of residence and in accordance with the legislation of the Russian Federation.

Participation in the Program is free.

Participation is confirmed by the Program Participant's number, which is assigned in electronic form and/or on physical media, depending on the Status or at the choice of the Program Participant. Regardless of the form in which the membership card is provided, it is personalized. The card may not be sold, donated, leased, assigned, nor may any other civil law transaction be made with it. The card is not a means of payment and does not serve as a guarantee of booking. The personal account displays the name of the Program Participant, the individual identification number, the expiration date of the membership status (for information on Silver, Gold and Platinum statuses, see par. 5 of the Program), the booking history, the current balance of points of the Program Participant. Each Participant may hold only one AZIMUT Bonus card.

The Card can only be used by the Program Participant for whom it is issued.

In order to join the Program, you must have a valid personal email address. Two or more Program Participants cannot use the same email address. By becoming a Program Participant, the Customer agrees to receive electronic messages about the Program's services, including messages about the balance of Points, information about managing a personal account on the Website, and any other information messages. If the Customer no longer wishes to receive such messages, which are an integral part of the Program, he/she must request their exclusion from the Program in accordance with par. 9.1 of the Program.

Program Participants agree that its terms and conditions may be changed in whole or in part at any time. Changes that may significantly change the rights and obligations of Program Participants within the framework of the Program will be notified to Program Participants within a reasonable time before the changes take effect, through the publication of information on the Website and/or by e-mail. Program Participants retain the option to cancel their participation in accordance with par. 10.1. of the Program. Participation in the Program after the effective date of the changes means that the Program Participant agrees to these changes.

The Program Participant undertakes not to share their personal account password with any third party. The Program Participant hereby acknowledges that he/she is responsible for all transactions, whether it is the accrual of Points to their account or the deduction of Points from it.

1.2. Registration as a Program Participant

The Customer can join the Program using one of the following methods:

— at the reception desk of the hotel of stay;

— by registering on the Website;

— by any other means available to the Customer for that period of time.

At the time the Customer registers as a Program Participant, the Customer agrees to the processing, use, transfer, use and storage of his personal data in accordance with the Privacy Policy.

The Customer undertakes to provide all necessary and mandatory data requested at the time of registration in the Program and to accept these General Terms of Use of the Program at the time of registration either via the Internet or at the Hotel, depending on the conditions of registration.

Starting from the date of acceptance of the General Terms of Use of the Program, the Program Participant will have access to all the benefits and Privileges of the Program, including the various functionalities of the Website (access to Points, viewing personal account, use of Points, etc.), identification on the Website and at all call centers of the AZIMUT Hotels chain when booking.

1.3. Program Participant's personal account

A personal account allows the Program Participant to:

— view your Points balance, balance of Nights Counted, booking history and their Status;

— be identified as a Program Participant on the Website;

— enter information about their stay preferences and any other preferences, favorite brands and destinations;

— monitor their booking history and make changes to existing bookings;

— subscribe to news letters from AZIMUT Hotels about AZIMUT Bonus and the AZIMUT Hotels chain, and to view their subscriptions online;

— get access to individual offers and services available only to Program Participants.

2. TERMS OF USE OF PRIVILEGES

In order to benefit from the Privileges, the Program Participant must provide their card number each time he/she wishes to use any of the services and/or show the card on physical or electronic media and/or provide their number upon check-in and arrival to the Hotel. Compliance with these requirements depends on eligibility for Program privileges.

In the event of loss or theft of a Participant's card, the Participant must notify AZIMUT Hotels.

3. RESPONSIBILITY OF THE PROGRAM PARTICIPANT

Any violation by a Program Participant of the General Terms of the Program and/or the established rules of conduct and accommodation in the Hotel, and the Rules of provision of Hotel services approved by the Resolution of the Government of the Russian Federation No. 1853 of 18.11.2020, abuse or fraud with regard to the Program Participant's card or Points, any false information, any actions that cause harm or damage to the Hotel, its staff and/or guests, and any misconduct determined as such solely at the sole discretion of AZIMUT Hotels, may be grounds for temporary suspension of a Program Participant's membership or for cancellation of their membership without prior notice and without payment of compensation, followed by withdrawal of Points credited to the Program Participant's card. The list of reasons why a Program Participant may be excluded from the Program is public.

4. HOW TO EARN POINTS AND NIGHTS COUNTED

When a Program Participant stays in one of the Hotels for at least one paid night, the corresponding Points and the number of nights corresponding to his stay are credited to his/her account upon his/her stay, provided that such accommodation provides for such accrual. Only Points are awarded for the Daytime Stay, Nights Counted are not awarded.

For the purposes of accruing Points for the stay in Hotels located outside the Russian Federation, the amounts of invoices paid in any foreign currency will be converted into Russian rubles at the exchange rate set by AZIMUT Hotels, taking into account the official exchange rate of the Bank of Russia. The exchange rate is reviewed at least 1 (one) time per calendar month.

Points and Nights Counted are non-transferable, strictly nominal and cannot be sold, donated, assigned, etc.

Points have no material value; no monetary compensation for lost or unused Points is provided.

If a Guest registers for the program no later than 30 (thirty) days after leaving the Hotel, the company undertakes to award points/ nights for this stay, subject to other conditions of the loyalty program.

4.1. Booking channels that provide for the accrual of Points and Nights Counted

Stays booked as per rates that entitle to receive Points and Nights Counted through the sales channels of the AZIMUT Hotels chain (Website, AZIMUT Hotels Booking center, Hotels) and travel agencies using the "GDS" program, automatically connected to the AZIMUT Hotels booking center, allow Participants to accumulate Points and Nights Counted.

Stays booked through tour operators or third-party online travel agents (for example, Yandex Travel, Ostrovok, etc.) do NOT provide for awarding Points and accumulation of Nights Counted to obtain the status.

4.2. Rates providing for the accrual of Points

Only stays booked at rates providing for the accrual of Points give the right to receive Privileges within the Program.

“Stay” means the total number of consecutive nights spent in the same Hotel, regardless of the guest's check-out or re-check-in during that period.

Rates providing for the accrual of Points include all public and promotional rates, and open discount rates booked through the booking channels listed in par. 4.1, but DO NOT include the following:

• Accommodation rates for group bookings with a shared invoice for accommodation;
• Special rates for long stays of seven nights or more;
• Corporate rates purchased on a non-cash basis;
• special rates that can be offered to employees of our partners (travel industry, tourism, etc.), also called "Partner rates";
• rates granted under special conditions on an individual basis;
• rates for crews (airline, ship crews, etc.);
• rates for employees of AZIMUT Hotels, and rates for employees of companies affiliated with AZIMUT Hotels and suppliers of AZIMUT Hotels;
• rates for tour operators and wholesale packages/ tour operator packages;
• discounted or FIT travel agency rates;
• toll-free or bartered rooms;
• NET group rates, Series group rates;
• booking via third-party websites, including rates of online travel agencies (regardless of the rate paid);
• bookings through unidentified channels when the brand may be unknown at the time of purchase.

Points are not awarded for the amount VAT.

4.3. Rates providing for the accrual of Nights

“Stay” means the total number of consecutive nights spent in the same Hotel, regardless of the guest's check-out or re-check-in during that period.

Rates providing for the accrual of Nights but not providing for accrual of Points include the following:

• rates for business travel agencies;
• Net rates for business travel agencies;
• FIT rates for travel agencies:
• special rates for long stays of seven nights or more.

4.4. Expenses that provide for the accrual of Points

Only the following expenses are eligible for the accrual of Points, provided that these expenses are paid by the Participant who are Hotel residents:

• the cost of accommodation of the Program Participant in a hotel room and, if applicable, the cost of another room in the same hotel on the same day (up to a maximum of two paid rooms), provided that (i) the Participant stays in one of these two rooms and (ii) the other room is not occupied by the other Participant. It should be noted that while a Program Participant may receive Points for the cost of staying in two rooms, the Nights Counted only for the room occupied by the Program Participant;
• the cost of additional services, including minibar, breakfast, telephone calls, room service, pay TV, restaurant and bar in the Hotel, provided that these costs are included in the accommodation invoice.

Total Points are calculated on the basis of the total amount of the issued invoice, excluding taxes. Such invoice must be paid in full, i.e. the payment must be accepted and confirmed by the Hotel. Therefore, if a Participant fails to pay all or any part of an invoice, including, but not limited to, if a Participant stops or disputes payment made by bank card, then the Points and Nights Counted against this invoice will not be credited to the Participant’s account or will be cancelled provided that these Points were accrued prior to such blocking or disputing the payment. Points and Nights cannot be rewarded to two Participants in the same booking at the same time.

The rules regarding the accrual of Points for the expenses listed below (provided that these expenses are included in the accommodation invoice) vary depending on the infrastructure of each Hotel:

• business center services;
• shopping in the store (SMART SHOP) and souvenir shops;
• spa products and services;
• sanatorium-resort services;
• parking;
• laundry.

The following expenses do not qualify for earning Points:

• taxes (in particular VAT), tips, taxi services, transfers to/from the Hotel, service charges and other applicable charges;
• advance payments;
• expenses incurred as part of the organization of conferences, banquets or any other event;
• all fees and expenses not listed as eligible for Points.

4.5. Points Accrual Scheme

The program offers four Statuses: Bonus, Silver, Gold and Platinum, which are awarded according to the number of Nights Counted spent at the Hotel or the number of Points earned.

Each Status has its own scale and the coefficient of accrual of Points, as presented in the table below, based on 1 ruble of expenses* that are the basis for awarding Points.

*For Hotels located outside the Russian Federation, the amount spent is converted according to the amount established in accordance with par. 4 of the Exchange rate program on the date of the Client's departure from the Hotel.

**Hotels under the A-Hotel brand and METROPOL Hotel Moscow do not participate in the Program

In the event that the Status of the Program Participant changes in the period between booking and check-out, the rules of the Status existing at the time of check-out will apply for awarding Points. For stays of several consecutive nights, the Program Participant receives Points immediately when paying the full amount of the invoice.

4.6. Earning Points from Program Partners

There is also an opportunity to receive Points/Bonuses/Miles from Program Partners in accordance with the specific terms of each Partner, which can be found in the AZIMUT Bonus section on the Website.

Simultaneous crediting/use of AZIMUT Bonus points and points of AZIMUT Hotels Partners is not possible.

Program Discounts are not cumulative with discounts on other special offers from AZIMUT Hotels or Program Partners.

4.7. Special offers and promotions

Program Participants can also earn Points as part of special offers or promotions of the AZIMUT Hotels chain. However, Points will only be awarded subject to specific terms and conditions announced to Program Participants and applicable to each of these offers or promotions.

4.8. Status validity period

The validity period of the Status and, accordingly, the AZIMUT Bonus membership is 365 days from the date of the event that became the basis for the accrual of Points and obtaining the status in the loyalty program. The validity of the Status is extended for 365 days each time the Program Participant stays at the Hotel and such stay provides for the assignment of a new Status, different from the previous one, due to the receipt of points for accommodation.

If, within 365 days from the date of assignment of the status, the Program Participant failed to accumulate the required number of Points and/or Nights to confirm the Status in the loyalty program, his Status will be diminished by one level on the loyalty scale, and the Points on his/her account will be saved.

If a Participant does not stay at any of the Hotels within 365 days, all Points will be cancelled, regardless of the source of their receipt, without prior notice and without the possibility of their restoration or receipt of services at the expense of Points, and the Status will be diminished by one level on the loyalty scale.

AZIMUT Hotels reserves the right to suspend or terminate the participation in the AZIMUT Bonus Program of any persons, including Silver, Gold or Platinum participants, who have been found to be using the Program, its purpose or any of its components in violation of the terms and conditions of the Program. AZIMUT Hotels also reserves the right to terminate the participation in the Program of persons who, in the opinion of AZIMUT Hotels or with good reason, are suspected of:

a. violation of both the legislation of the Russian Federation and the legislation of the country of residence of the Program Participant,

b. violation of the Terms of the Program,

c. engaging in dishonest behavior, theft, fraud or any other misconduct involving the account or Points, including but not limited to any of the Participant's privileges,

d. any unworthy, improper, causing harm or damage, offensive or hostile behavior towards any Hotel, its guests, employees or towards AZIMUT Hotels, its employees and partners; or

e. non-payment of invoices issued by AZIMUT Hotels or any Hotel.

Such termination of membership may be the basis for the cancellation of all accumulated bonus points, benefits and privileges of the AZIMUT Bonus program, including the loss of status of any category. In addition to terminating participation in the AZIMUT Bonus program, AZIMUT Hotels may take any other means of protection in the event of damage to AZIMUT Hotels or any Hotel in accordance with applicable law.

5. STATUSES

At any time during their membership in the Program, a Participant may earn a higher Status if they have accumulated the required threshold number of Nights Counted or Points as set out in the following table:

At the end of one year from the date of assignment of a particular status to the Program Participant, the final balance of Nights Counted and/or Points earned by the Program Participant over the past year is determined.

If, within one year from the date of receipt of the card/assignment of the new status, the Participant has not reached the established threshold allowing him to maintain the current Status, then for the next calendar year he/she will be assigned a Status one level lower than that assigned in the past year, in accordance with the above scale. The use of points during the specified period does not affect the maintenance or change of the Status.

6. PRIVILEGES OF PROGRAM PARTICIPANTS

6.1. Only the Participant of the Program, the loyalty card holder who made the booking, can receive the Privileges required by the Status.

Such Privileges are granted only on condition that the Program Participant's accommodation provides for the accrual of Points or payment for accommodation with Points, with the exception of bookings for Daytime use (as defined in these terms and conditions) and are valid only for Program participants and the room in which the Program participant stays.

6.2. Special rate AZIMUT Bonus

The privilege of booking at the special AZIMUT Bonus rate with a discount of up to 10% is provided to all Program Participants. The discount applies only to direct bookings through the Program Participant's personal account on the Website. The discount is not provided when booking in any other way (through the AZIMUT Hotels booking center, Hotel booking services, websites of travel agencies, aggregators, etc.), and to walk-in guests (staying without prior booking). The amount of the discount is set by the Hotels, taking into account the following restrictions:

— not less than 7% of the “Best Price of the Day” rate and “Flexible rate” for Hotels (except for JSC “RZD-Zdorovie” resort houses) participating in the Program;

— not less than 3% of the “Best Price of the Day” rate and “Flexible rate” for resort houses - branches of JSC "RZD-ZDOROVIE".

Discounts at the AZIMUT Bonus special rate do not apply to rates that do not provide for the accrual of points (par. 4.2 of the Terms).

6.3. Early check-in and late check-out

Free early check-in from 9:00 a.m. and late check-out before 4:00 p.m. are provided to all Program Participants upon request, subject to availability of a room at the Hotel on the day of arrival and/or departure.

6.4. Complimentary welcome gift

The privilege is available to Program Participants with Gold and Platinum status and is provided by the Hotel upon arrival - once for the entire period of the Program Participant's stay. The composition of the compliment may vary depending on the Hotel (fruit plate, sweet gift, etc.).

6.5. Room Category Upgrade

Program Participants with Gold status and above can be upgraded to the next room category (i.e. by one category) for the entire period of their stay at the Hotel. This privilege is provided free of charge if there is a free room on the day of arrival only if the Program Participant, who made the booking, stays there personally, and is determined individually by each Hotel participating in the program. If the Program Participant books several rooms, the upgrade applies only to one room in which the Participant stays.

6.6. Room availability guarantee

Room availability guarantee for Platinum Participants prior to arrival at the Hotel is subject to the following special conditions:

• the guarantee covers only the availability of a vacant room, and not a room of a specific category;
• Bookings must be made at least two days before the planned date of arrival at the Hotel before 12 noon local time of the Hotel. For example, the expected date of arrival of the Program Participant is April 15, respectively, the deadline for booking for the application of this privilege is until 12:00 on April 13 (local time of the Hotel);
• The Program Participant must request a guarantee of room availability at the time of booking, and the Program Participant must book a room by contacting the Hotel directly and pay for it at the standard (full) rate without providing discounts in accordance with par. 6.2 of the Terms. If the Program Participant books several rooms, then the privilege is valid only for the room in which the Program Participant will stay;
• if the Hotel does not comply with the guarantee established by this paragraph of the Program, the Hotel undertakes to move the Program Participant to another Hotel of the AZIMUT Hotels chain or to another hotel of a similar category. When a Program Participant moves to a hotel that is not part of the AZIMUT Hotels chain, the Hotel that guaranteed the availability of a room reimburses the Program Participant (upon presentation of an invoice and a document confirming the payment of such an invoice) for the difference in the price for accommodation on the first day, and the incurred transportation costs within the same city. All accommodation costs for that night (the price paid by the Program Participant for accommodation in another Hotel) will be the basis for the accrual of Points and Nights Counted;
• The room availability guarantee applies to all Hotels, except for the resort houses of JSC "RZD-ZDOROVIE";
• The room guarantee does not apply to some dates. To clarify the calendar of dates to which the guarantee of room availability does not apply, the Program Participant can contact the Hotel. The contact phone number of the Hotel is listed on the Website in the Contacts section.

6.7. 20% discount in the restaurants and bars of the Hotel

This privilege is available to Platinum Participants staying at the Hotel only in restaurants and bars owned by this Hotel, with the exception of the resort houses of JSC "RZD-ZDOROVIE". The discount as per this privilege cannot be combined with other discounts and special offers in the restaurants and bars of the Hotel. The application of a 20% discount and the accrual of points to the Program Participant's bonus account for this service are possible only if the invoice for the Guest's room is closed at time of check-out from the Hotel. The Program Participant can check the possibility of obtaining this privilege at the Hotel.

6.8. Free breakfast

The privilege is provided to the Program Participant with Platinum status who made the booking, and to one registered guest staying with the Program Participant in the Hotel room, for the entire duration of the stay. In the case of multiple room reservations, only registered persons staying in the same room with the Program Participant who made the reservation can use the free breakfast. This privilege is available only in restaurants owned by the Hotel, and does not apply to Hotels that do not offer rates without breakfast, and to the resort house of JSC "RZD-ZDOROVIE". The Program Participant can check the possibility of obtaining this privilege at the Hotel.

If a Participant chooses a rate that includes breakfast when booking, there will be no reduction in the cost of breakfast (or a refund of the money paid for breakfast, if the reservation was prepaid).

6.9. Free shuttle service

The privilege is provided free of charge only in the resort houses of JSC "RZD-ZDOROVIE" to the Program Participant with Gold and Platinum status who has made a reservation, but no more than two trips for the entire period of stay (round trips from the airport or railway station to the resort house). At the same time as the Program Participant, the privilege can be used by persons staying with the Participant in the same room, taking into account the capacity of the vehicle provided. Free shuttle service is not available in all resort house of JSC "RZD-ZDOROVIE". The Participant of the Program can check the information about the available destinations for which the shuttle service is provided, and the possibility of obtaining this privilege on a specific date and time, the Program Participant directly at the resort house.

6.10. Complimentary medical service

The privilege is provided free of charge only in the resort houses of JSC "RZD-ZDOROVIE" to the Program Participant with Platinum status who has made a reservation. The medical service as a gift is provided once during the entire period of stay of the Program Participant. The list of medical services available for the Program Participant as a gift is limited and is established at the discretion of the resort house of JSC "RZD-ZDOROVIE". The Participant of the Program can check the detailed information about obtaining this privilege at the resort house.

7. USE OF POINTS

Program Participants can use their Points in the following cases:

(1) Points can be used to book accommodation at the applicable rate shown in points at participating Hotels available on the Website.

(2) when booking on the Website, up to 500,000 Points can be used at a time.

(3) if the Points are used to pay for accommodation in any other currency, except for Russian rubles, the currency conversion is carried out at the exchange rate established by AZIMUT Hotels, taking into account the official exchange rate of the Bank of Russia, on the date of the Guest's departure from the Hotel.

(4) The Points rate published on the Website may not be available for booking on certain dates.

Return of debited but unused Points to the Program Participant's account is possible in the following cases:

a) if the Program Participant cancels the reservation one day before arrival at the Hotel — for rates with the possibility of cancellation and modification of the reservation;

b) if the Program Participant changes the reservation and as a result fewer Points are required than for the initial booking, for rates with the possibility of cancellation and modification of the reservation (except in cases where the Program Participant has already checked-in);

c) in case of non-arrival of the Program Participant at the Hotel – for rates with the possibility of cancellation and modification of the reservation (invoice for the first night of stay is issued).

Stay paid using Points cannot be counted for bonus points. Receipt of Bonuses from Partners (in particular, conversion into points of other loyalty programs) is regulated by the relevant conditions established by each Partner (number of points required to receive the Bonus, dates, availability, etc.). The conversion of Program points into points of Partner programs that allow such transactions can only be carried out to an account in the partner program registered in the name corresponding to the name of the Program Participant. The terms and conditions for the conversion of Points can be found on the azimuthotels.com Partners page (mili-aeroflot-bonus.pdf, uralskie-avialinii-bonus.pdf).

Under no circumstances can the use of AZIMUT Bonus Points be the basis for receiving funds in any form, including it does not provide for monetary compensation, or exchange, or conversion into cash, etc.

For the purposes of using the Points, the Program Participant agrees that the information and transactions recorded in the computer systems used by AZIMUT Hotels will be evidence of these transactions until proven otherwise.

8. CLAIMS

8.1. Claims against Hotels

In the event that after 7 (seven) or more days from the date of departure of the Program Participant from the Hotel, the Points have not been credited to him/her properly, he/she will have the right to demand the accrual of the Points due to him/her within 3 months from the date of his departure from the Hotel. In order to make such a claim, the Program Participant sends a request in the "Report missing Points" section from his/her personal account on the Website. The request must be accompanied by a copy of the paid invoice for accommodation at the relevant Hotel, issued in the name of the Program Participant. Such an invoice should not contain handwritten notes, but should contain only the information that the Hotel has entered into this invoice. Such a request is considered within 14 (fourteen) business days from the date of its submission. Based on the results of reviewing the request with the proper supporting documents, the correct amount of Points will be credited or not credited to the Program Participant's account.

8.2. Claims to Program Partners

If you have any questions related to the accrual of Points earned from the Program Partners, the Program Participant must submit a request through his/her personal account on the Website with all supporting documents attached.

Such a claim may be submitted by the Program Participant no earlier than 50 days from the date of receipt of the Partner's service. The deadline for submitting such a claim varies from Partner to Partner and is specified in the AZIMUT Bonus section “Terms and Conditions” on the Website.

When converting Points into points of other programs or into airline miles, AZIMUT Hotels ceases to bear any responsibility after confirming the application for such conversion with the Partner program. If Points have been deducted from a Program Participant's account, but the corresponding Points or miles have not been credited to the Partner's program account within 50 days, the Program Participant must contact the administrator of such program within the time limits set by such program.

9. CONDITIONS AND PROCEDURE FOR SUSPENSION OR CANCELLATION OF PARTICIPATION

9.1. Cancellation of participation by the Program Participant

A Participant may terminate his/her participation in the Program at any time. To do this, he/she just needs to submit a request through his personal account on the Website or an official request from AZIMUT Hotels by e-mail: loyalty@azimuthotels.com.

9.2. Suspension or cancellation of participation by AZIMUT Hotels

Any use of the AZIMUT Bonus card that does not comply with these General Terms and Conditions of Participation in the Program may, at the discretion of AZIMUT Hotels, be the basis for the following measures:

— temporary suspension of the Partner's membership for a period at the discretion of AZIMUT Hotels;

— cancellation of membership, card, privileges and Bonuses, closure of the account and liquidation of all accumulated Points without the right of the Participant to claim any compensation in any capacity.

9.3. Consequences of suspension of participation

During the Period of suspension of participation, the Program Participant will not be able to redeem his/her points in accordance with the conditions set out in par. 4 of the General Terms and Conditions of the Program.

During the Period of suspension of participation and no later than the date of its expiration, the Program Administrator may make the following decisions:

— cancel the suspension - in this case, the Program Participant will be able to use the benefits and services to which Participants are entitled and use their Points again; or

— announce the cancellation of participation.

9.4. Consequences of cancellation

In any cases of cancellation of participation, the termination of participation in the Program implies the complete removal of the Program Participant from the Program and the termination of any relationship between AZIMUT Hotels regarding the Program and the Program Participant. This will also result in the removal of all Points accrued as of the date of such cancellation.

10. MESSAGES FROM THE PROGRAM

The Program Participant can view all information related to his/her participation in the Program (including Points balances, the balance of Nights Counted and the functioning of his/her account) on the Website in his/her personal account. Please note that in accordance with par. 1.1 of the Program, when you become a Participant of the Program, you begin to receive electronic messages about the Program (information messages, Points statements, etc.). If the Program Participant no longer wishes to receive information that is an integral part of the Program, he/she must ask for cancellation of his/her participation in the Program (see paragraph 9.1 of the Program).

Any Program Participant who has joined the Program agrees to receive information from AZIMUT Hotels by e-mail, including information about promotions available only to Program Participants. If the Program Participant no longer wishes to receive information by e-mail, he/she can unsubscribe from receiving information at any time by clicking on the unsubscribe link at the end of the messages, or through their personal account.

The Program Participant undertakes to notify about the change of their email address, name or other information that may be needed to contact the Program Participant through their personal account on the websit azimuthotels.com.

11. PERSONAL DATA PROTECTION

All personal data of the Program Participant are processed by AZIMUT Hotels, which is the administrator of such Program. The protection of such data is ensured in accordance with the Privacy Policy.

By registering as a Participant of the AZIMUT Bonus Program, making a reservation, staying at Hotels, using services under the AZIMUT/AZIMUT brand, providing their data for the above purposes, the Participant agrees that AZIMUT Hotels may transfer the Participant's personal data in accordance with the Privacy Policy exclusively in pursuance of these General Terms and/or contracts concluded by the Program Participant with any other third party, and/or contracts concluded by AZIMUT Hotels with any third party in pursuance of the General Terms and Conditions of the Program.

The consent of the Program Participant to the processing of personal data comes into force from the moment of their registration as a Program Participant and is valid until the withdrawal of consent to the processing of personal data by sending a written request to AZIMUT Hotels in accordance with cl. 9.1 of the Program or by sending such a request to the following address: loyalty@azimuthotels.com or in any other legal way.

Program Participants have the right to access, submit requests and correct their personal data.

12. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS OF PARTICIPATION IN THE PROGRAM, DISPUTE RESOLUTION PROCEDURE AND APPLICABLE LAW

Joining the Program implies the Participant's unconditional acceptance of the General Terms and Conditions of Participation in the Program, the consent of the Program Participant to the processing of all their personal data that he/she provides and which are objectively necessary for AZIMUT Hotels to fulfill the obligations assumed under the General Terms and Conditions to the Program Participant. These General Terms of Use of the Program take precedence over any previous documents published earlier in the AZIMUT Bonus section.

In the event of a dispute between the Program Participant and AZIMUT Hotels regarding the General Terms and Conditions of Participation in the Program, the Program Participant has the right to contact AZIMUT Hotels through their personal account on the Website or send an official email to: loyalty@azimuthotels.com. If it is impossible to resolve the dispute through negotiations within 60 calendar days from the date of the Participant's first request, the Program Participant may apply any other means of protection.

13. ADDITIONAL INFORMATION

All additional and clarifying information about the Program, in particular, about additional services offered by each individual Participating Hotel of the Program, and about the benefits of the Program Partners, can be found on the Website.